Slow or no response
Tickets sit for hours or days, and getting a real person on the line feels impossible. When IT is down, every minute costs you productivity.
Managed IT & cybersecurity for U.S. businesses
The IT partner that actually answers the phone.
Onset I.T. is a managed service provider for small and midsize businesses across the U.S. We keep your systems monitored, secured, and running — with fast, plain-English remote support and flat monthly pricing. No hold music. No surprise invoices.
- U.S.-based support team
- 24/7 monitoring
- Flat-fee, no hidden costs
onset · monitoring
live
Network & connectivity
Operational
Backups
Verified
Endpoint security
Protected
Patches & updates
Current
We watch it so you don't have to — around the clock.
Proactive cybersecurity
Real people, fast answers
Predictable flat-fee pricing
Technology that scales with you
Signs it's time to switch
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If any of these sound familiar, you've probably outgrown your IT provider.
Most businesses don't switch IT companies over one big failure — the frustration builds quietly over months. Here are the six complaints we hear most often from businesses that come to Onset I.T.
The same problems keep coming back
Issues get patched, not solved. Without root-cause fixes and documentation, the same tickets reappear month after month.
Surprise bills and hidden fees
Invoices include charges you never approved, after-hours calls cost extra, and project work shows up at rates nobody discussed.
Reactive, not proactive, security
Patches lag, backups aren't tested, and nobody is watching for threats until after something breaks. That's a breach and compliance risk.
You've outgrown their expertise
No strategic guidance, no technology roadmap, no help planning for growth. You're managing your IT company instead of the other way around.
Your provider got acquired
The team you trusted changed overnight. New owners, new pricing, new ticket queue — and the relationship you signed up for is gone.
Recognize two or more? A free IT assessment shows you exactly where your current setup stands — no obligation, no sales pressure.
Book your free assessment
What we do
Managed IT services built for growing businesses.
One partner for everything technology — from the help desk to the security stack to long-term strategy.
Managed IT services
We become your outsourced IT department — monitoring, maintaining, and supporting every device and user for one predictable monthly fee. Proactive by design, so problems get prevented, not just patched.
Cybersecurity
Layered protection for small and midsize businesses: endpoint security, threat monitoring, email filtering, multi-factor authentication, and the security awareness training that stops attacks before they start.
Cloud services
Microsoft 365, cloud migration, and hosted infrastructure that lets your team work securely from anywhere. Scalable, reliable, and sized to what you actually use.
Network support
Design, installation, and management of fast, secure wired and wireless networks — so connectivity is one thing you never have to think about.
Backup & disaster recovery
Automated, encrypted backups with recovery plans we actually test — so a ransomware attack, hardware failure, or accidental deletion never becomes a business-ending event.
IT strategy & consulting
Virtual CIO guidance, technology roadmaps, and budget planning that align your IT spending with where your business is headed — not just where it's been.
Projects & specialties
Need a one-time project — or a Microsoft 365 expert?
You don't have to be on a managed plan to work with us. Onset I.T. takes on project and contract work, and Microsoft 365 is our specialty — from migration and security to day-to-day administration.
Project & contract work
Not ready for a full managed agreement? Bring us in for a specific project or a fixed-term engagement — with clear scope and pricing agreed up front, and no long-term contract required.
- Cloud, server & email migrations
- Office moves, buildouts & network installs
- Security assessments & remediation
- Microsoft 365 & Windows rollouts
- Co-managed IT & staff augmentation
- Stabilizing your systems during a provider switch
Microsoft 365 specialists
Our specialtyMicrosoft 365 is what we know best. Whether you're migrating in, locking down security, or getting more from the licenses you already pay for, we handle the whole stack.
- Microsoft 365 & Exchange Online migrations
- SharePoint, OneDrive & Microsoft Teams
- Intune device management & Autopilot
- Entra ID identity, MFA & single sign-on
- Microsoft 365 security & compliance (Purview, DLP)
- License review & cost optimization
Office moves & relocation
Moving offices? We move your technology with you.
Relocating is one of the riskiest things a business can do to its IT — servers, networks, phones, and internet all have to come down and come back up on schedule. Onset I.T. plans and runs the entire technical move, so your team is working on day one at the new location, not day five.
- A full technology inventory and detailed move plan
- Safe disconnect, transport & reinstall of servers, network gear & workstations
- Structured cabling, rack and equipment setup at the new site
- Internet & phone service ordered, installed and tested before move-in
- Firewall, Wi-Fi and network reconfiguration for the new space
- A cutover scheduled around your business to minimize downtime
- On-site support on move day and full post-move testing
- Coordination with your landlord, ISPs, and cabling vendors
Moving soon? Check what internet and phone service is available at your new address — before you sign the lease.
Connectivity & availability
See what internet & phone service is available at any address.
Opening or moving to a new location? Tell us the address and what you need. Through our carrier partner network we pull availability and pricing from dozens of internet and telecom providers, then send you the best options — no hunting through carrier websites required.
- Fiber, broadband, fixed wireless & dedicated lines
- Business phone (VoIP) & SD-WAN
- Pricing and availability compared across carriers
- One point of contact for ordering and installation
Run an availability check
Enter your address and the services you're considering. We'll check availability and pricing across our carrier network and send you the options.
Takes about a minute · No obligation
Why Onset I.T.
We fixed the exact things people hate about IT providers.
We started Onset I.T. because businesses across the country deserved an IT partner that's responsive, transparent, and invested in their success. Every promise below is a direct answer to a complaint we heard from someone's last provider.
You reach a human, fast
Real support from people who know your setup — not an overseas queue or a ticket black hole.
One flat fee, no surprises
Transparent per-user pricing. You'll always know what's included before you ever see an invoice.
Proactive, not reactive
We monitor, patch, and secure around the clock, catching problems before they reach your team.
Nationwide, remote-first
Fast, secure remote support for your team anywhere in the United States — no waiting on a truck roll.
How switching works
Changing IT providers is easier than staying frustrated.
The fear of downtime keeps a lot of businesses stuck with a provider they've outgrown. Our onboarding is built to make the move invisible to your team.
Free assessment
We review your systems, security, and current contract, then show you exactly where you stand — no cost, no obligation.
Clear plan & quote
You get a straightforward proposal: what we'll manage, what it costs, and what improves on day one. No jargon, no fine print.
Seamless onboarding
We document your environment, transfer credentials, and run monitoring in parallel before cutover — so nothing goes dark.
Ongoing partnership
Proactive support, regular check-ins, and a technology roadmap that grows with your business, month after month.
Who we serve
Trusted IT support for growing businesses nationwide.
Onset I.T. supports small and midsize organizations that depend on their technology to get work done — the kind of businesses that need IT to just work, without a full in-house department.
Professional & legal offices
Healthcare & dental
Finance & accounting
Construction & trades
Hospitality & tourism
Retail & nonprofits
Also running a lean internal IT team? Our co-managed IT option adds monitoring, security, and specialist expertise without replacing your people.
Nationwide remote support
Because we work remotely, we support your team wherever you are in the United States.
- All 50 states
- Every U.S. time zone
- Remote help desk
- 24/7 monitoring
- Secure remote access
- No on-site visit needed
Questions, answered
Frequently asked questions about switching IT providers.
How do I know it's time to switch IT providers?
It's usually time to switch when support tickets sit unanswered for hours or days, the same problems keep coming back, bills include charges you never approved, or your provider only reacts after something breaks. If reaching a real person has become a chore, or your security and backups aren't being actively managed, those are the clearest signs. Onset I.T. offers a free IT assessment that benchmarks your current provider on response time, security, and transparency.
How much do managed IT services cost?
Most small and midsize businesses pay a flat monthly fee based on the number of users and devices supported. A predictable per-user or per-device rate covers monitoring, patching, help desk support, and security, so there are no surprise invoices. Onset I.T. builds a clear, itemized quote after a free assessment of your environment, and tells you up front what's included and what would be billed separately.
Is switching to a new IT provider disruptive?
A well-run transition is not disruptive. Onset I.T. documents your environment, transfers credentials, and runs monitoring in parallel before cutover, so day-to-day work continues without downtime or data loss. Most switches complete in two to four weeks depending on the size of your environment.
Do you offer 24/7 monitoring and support?
Yes. Onset I.T. monitors your systems, backups, and security around the clock so issues are caught and resolved before they interrupt your business. Help desk support is available during business hours, with after-hours coverage for urgent, business-impacting issues.
What areas does Onset I.T. serve?
Onset I.T. serves small and midsize businesses across the United States. Because our support is delivered remotely, we can help your team wherever you're located — with fast response times and around-the-clock monitoring.
What's the difference between break-fix and managed IT?
Break-fix means you call and pay only when something is already broken, which makes costs unpredictable and lets problems pile up. Managed IT is a proactive, flat-fee model where your provider continuously monitors, maintains, and secures your systems to prevent issues before they happen. Onset I.T. works on the managed model so your technology stays stable and your budget stays predictable.
Do you take on one-time projects, or only ongoing contracts?
Both. In addition to managed IT plans, Onset I.T. takes on one-time projects and fixed-term contract work — such as Microsoft 365 and email migrations, network installations, security remediation, and co-managed IT — with scope and pricing agreed up front and no long-term commitment required. Microsoft 365 is a particular specialty, from migrations to security and administration.
Get started
Let's fix your IT for good.
Tell us what's going on and we'll set up a free, no-pressure IT assessment. You'll walk away knowing exactly where your technology stands — whether you switch to us or not.