Onset It's managed services give you the satisfaction that your critical network devices such as your servers, routers, firewall and network services such as email, web and backup are running smoothly.

Offsite Remote Monitoring with Onsite support

OnsetIT's Managed Services allows us to anticipate or identify issues before they become major problems. Our Network Operations Center (NOC) monitors your network devices 24/7 and if there is an alert, we will quickly determine if the issue is merely a warning or false positive, or if it warrants remote support from us or an onsite visit by us. Business impact rules are determined with you in advance for each device or service being monitored, so OnsetIT knows how you would like us to resolve an issue – 24/7, the next business day, our next on-site visit or any other interval that you specify.

Remote Network and PC Support

If remote support is required, an OnsetIT engineer will be able to quickly login to your network securely and troubleshoot using state of the art tools. The ability for remote support also means that this is the quickest way to get a problem resolved and it also means that there will be an almost immediate response time while allowing the support to be done 24/7 without any disruption to your work schedule.